Brazil telecom service provider Telefonica VIVO has selected ISPM, a vendor of service assurance, orchestration and management software, to turn Aguas de Sao Pedro city into the first smart city in the country.
Initiated to coincide with the modernization of the city’s telecom infrastructure of Telefonica in Brazil, the smart city project will assist citizens in education, health, tourism and public spaces, among other areas.
ISPM will deliver solutions to manage the quality of the services that will be used in the city. ISPM will provide technical support and maintenance for over 400 remote solutions used across the health and education sectors.
In addition, ISPM will be responsible for service level management of a range of services using its NetVision IoT platform, which will consolidate the Service Assurance of various digital services in a single portal.
Washington Tavares, ISPM’s product manager, said: “The modernization of the city will bring many direct and indirect benefits to the population. This initiative is expected to be a flagship that will influence the creation of more smart cities throughout Brazil.”
The NetVision solution will provide problem management processes for service and resource issues. The identification of problems can be reactive, in response to reports from end users; or proactive, based on events collected in real-time, which enables automatic root cause analysis of problems and advance notification of potential issues that could arise.
