Aspect will showcase its
innovative contact centre platform at Gartner Symposium in India.
The innovative contact centre platform enables flexible
business processes with real-time, unified communications, mobility and Web 2.0
technologies. Today, Aspect is helping the world’s leading organizations
deliver a next-generation customer experience by building stronger
customer-company relationships.
Aspect has pioneered innovation in the contact centre
space by helping lay the foundation for the next-generation of customer
contact. Our strategy embraces the development of technologies that support
organizations to enhance customer service and expand retention and acquisition
strategies. We are delighted to be a part of this Symposium as Gartner plays an
influential role within the industry and continues to leads the way with
strategic and dynamic thinking,” said Rajeev Soni, country manager, India &
Middle East for Aspect.
Aspect is the platinum sponsorship for the Gartner
Symposium to be held in Mumbai later this year.
The goal of the event, which is primarily attended by key
IT and industry decision makers, is to share best practices in delivering real
business value by leveraging fast-evolving, industry-changing technologies.
This year, the Symposium will feature more than 70
sessions including Gartner breakout sessions, workshops, roundtables, end-user
case studies, sponsor sessions designed to provide actionable takeaways on
today’s hot topics, including business Intelligence, mobility, context-aware
computing, social media, cloud computing and more.
Aspect recently announced it has received
the Market Share Leadership Award for the highest ranking in the North American
Outbound Dialer systems market by Frost & Sullivan.
Aspect has gained share of 3.8 percent rising to 21.7
percent total share in a tough market, ahead of Avaya, who dropped to third
place. Aspect is one of the few companies that displayed growth in the outbound
market in 2010.
By Telecomlead.com Team
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