Polystar today announced that du, a telecom service provider in the United Arab Emirates, has decided to expand the use of its solutions for du’s IMS and VoLTE service elements.

The deployment of a full IMS core and the launch of VoLTE services will introduce additional network challenges. Currently, Polystar handles du’s GSM, GPRS, UMTS and LTE technologies.

Polystar, a supplier of network and customer analytics, network Monitoring, and Service Enablement solutions to the telecoms industry, said its network and service analytics allows du to analyze individual events, perform detailed troubleshooting and provide voice quality reporting.

Polystar’s Service Assurance solution enables delivery of rich intelligence via APIs and data feeds to third party systems. Full details of signalling transactions and records are provided to du’s Big Data solution in a way that will allow du to build a new Customer Experience Management (CEM) model, enriched with real-time data from Polystar.

“We are leveraging Polystar’s expertise to build our CEM model for mobile customers and to introduce independent benchmarking for our VoLTE and other services,” said Saleem AlBlooshi, executive vice president – Network Development & Operations, du.

Started operating in 2007, du serves more than 7.5 million individual customers and over 80,000 businesses in the UAE.