Networking solutions company ADTRAN announced a new version of its Mosaic Subscriber Experience Suite for telecom operators.
The new version of its Mosaic Subscriber Experience Suite features two new applications that give service providers network and subscriber intelligence, as well as remote in-home device management.
Engineers can deploy Mosaic Subscriber Experience software that helps service providers predict customer needs, simplify service delivery and grow business, ADTRAN said. Analytics, lower costs, gain visibility to subscriber behavior and build customer loyalty are the main benefits.
ADTRAN said these software applications support a user-driven service model to enable an intuitive experience with better in-home network visibility and performance.
Mosaic Subscriber Insight personalizes the subscriber experience through a network intelligence tool that improves business operations, drives new service adoption and increases customer loyalty.
Mosaic Device Manager streamlines the subscriber experience through a device management tool that empowers service providers to monitor and maintain in-home customer devices and Wi-Fi networks remotely.
“Our Mosaic portfolio enables service providers to meet the ever-increasing expectations of the ultra-connected customer, who expects a seamless experience whether at home, work or on vacation,” ADTRAN Subscriber Solutions & Experience Portfolio Management Director Jeremy Harris said.
IHS Markit Technology Principal Analyst John Kendall said: “Service providers who can more fully understand their network and their subscribers can dramatically improve their business operations and service velocity, reduce operational costs, drive new service adoption and decrease customer churn.”