SK Telecom has deployed TANGO, an AI-assisted network operation system with big data analytics and machine learning capabilities, on mobile networks to improve customer experience.

The artificial intelligence system delivers the automated detection of issues on the mobile network, the troubleshooting of the problems, and the optimization of the performance.

Last month, SK Telecom announced a partnership with Bharti Airtel, the world’s third largest carrier, to present TANGO to the New Delhi-based telecom operator along with its innovations in AI-assisted network operation.

Airtel is investing Rs 60,000 crore or nearly $10 billion to expand its network coverage and quality of services to its 280 million mobile subscribers in India. Improvement in customer experience is one of the main objectives of Airtel to retain its subscribers across the country.

Artificial intelligence

SK Telecom, which has already adopted the AI system to its landline network in last December, is now expanding the application of the system to the mobile network.

Established in 1984, SK Telecom is the largest mobile operator in Korea by both revenue and number of subscribers. The company holds around 50 percent of the market, with 29.83 million mobile subscribers including 21.65 million LTE subscribers. SK Telecom has posted KRW 17.092 trillion revenue in 2016.

 

SK Telecom said the system uses machine learning technology to optimize the quality of the network operation. Based on the breakdown of network traffic information by area and period, it offers the automated optimization of the network operations and notify with the solution for any anomalies on the network, improving the efficiency of the network management.

The AI system enhances the accuracy in the network management by measuring the quality of the network operations that customers experience in the use of the network, based on the real-time analysis of the performance. Moreover, it features virtualization capabilities, helping mobile carriers to adopt new network capabilities, which include IoT and 5G.

“The AI-assisted network operation technology based on big data analytics will be essential in the 5G era. SK Telecom will continue to improve the functionality of TANGO aiming at providing the best-performing network for customers to enjoy,” said Park Jin-hyo, head of Network Technology R&D Center at SK Telecom.