Telecom Lead Asia: Agilent Technologies will increase repair warranty — on electronic test instruments — to three years from the earlier one year.
The effective sales date should be March 1.
The decision — to increase the repair warranty period — follows quality initiatives that, from 2002 to 2012, yielded improvements in product reliability and earned top marks in an independent customer survey rating RF and microwave product quality.
Eric Taylor, Agilent vice president, Electronic Measurement Group, said: “The three-year standard warranty is yet another way we’re helping them achieve their business, project and production goals.”
Agilent claims that depending on the industry and application, a typical Agilent instrument is in service for eight years and sometimes much longer.
To help customers sustain confidence in instrument performance and measurement accuracy, Agilent offers Assurance Plans for repair and calibration services.
The Agilent Warranty Assurance Plan is the lowest-priced, most convenient way to minimize disruption of instrument availability for five years.
Beyond the extended coverage, this enhanced plan offers additional benefits such as calibration after repair, priority service, six-month warranty extension if a repair is needed, and electrostatic discharge (ESD) and electrical overload stress (EOS) coverage.
Meanwhile, Agilent Calibration Assurance Plans offer OEM-quality calibrations at the lowest price and ensure that instruments will function at their original specifications, giving customers ongoing confidence in the accuracy of measurements.
