By Telecom Lead Team: UNE, a telecommunication services
provider in Colombia, has selected Convergys Corporation to support its
innovative 4G services in real-time with managed services and convergent
UNE is the first in Latin America to launch its 4G
network over LTE Advance, which enables mobile devices to exchange data at 100
megabits/second, a significantly faster data speed than is currently available on
We are investing in new technologies that will enable us
to offer compelling services, attract more customers, and further grow the
business. We needed a solution that not only fulfilled our immediate
requirements, but could also grow seamlessly with us as we add to our portfolio
of telecommunications services (especially for Mobile Services). Convergys’
real-time, convergent platform is that solution,” said UNE in an official
UNE said that it required a solution with demonstrated flexibility
and the ability to handle the complexity of real-time convergent services,
which Convergys convergent platform was able to demonstrate.
The flexible platform can accommodate any new service
like 4G-LTE, support convergent service requirements in real-time, and help UNE
speed its offers to market.
The Convergys’ solution also provides proven revenue
assurance, a must-have for providers offering real-time services, and
integrates well with UNE’s objective architecture model, which includes CRM, provisioning
and enterprise resource planning software.
UNE has a clear strategy for driving future growth
by offering its customers compelling new 4G services, which Convergys real-time
capabilities can intelligently support. The 4G market offers real opportunities
for operators to monetize services if they have the right BSS support,” said
Bob Lento, president, Convergys Smart Revenue Solutions.
Recently, Convergys Corporation has signed a group-wide Framework agreement with E.ON IT,
which will enable E.ON IT to deploy the full portfolio of Convergys solutions
within E.ON for enhanced customer experiences.