Ofcom has opened an investigation into EE’s compliance with its obligation to provide customers with clear and simple contract information before they sign up to a new deal.
Since 17 June 2022, telecoms providers in the UK are required to give customers contract information and a short – usually one-page – summary of the main contract terms before signing up.
The summary provided by mobile operators must include key information about the price, length of the contract and the terms and conditions if a customer decides to end their contract early, Ofcom said.
Customers with disabilities can also request to receive the documents in an accessible format.
These rules are an important way of helping people shop around with confidence and make informed choices about the right deal for them.
“We have reason to suspect that EE may have failed to comply with these requirements. We will gather further information and provide updates as our investigation progresses,” Ofcom said in a news statement.