Amdocs announced that Virgin Media, the U.K.’s digital
entertainment provider, has selected Amdocs to consolidate network inventory
Amdocs will be responsible for the project’s system
integration, end-to-end implementation, and program management. The Amdocs
OSS inventory solution, delivered with Amdocs’ consulting and implementation
services, will enable Virgin Media to improve network design, planning and
assurance, giving increased customer service levels.
Using the Amdocs CES inventory management products and by
re-engineering several key business processes such as data reconciliation,
Virgin Media will be able to centralize and integrate logical network assets
such as VPNs and physical assets such as switches and ports in its inventory
“As a result of this project, Amdocs will help us to
avoid congestion, reduce order fallout and shorten outages, providing our customers
with a better quality of service at a competitive price,” said Paul
Buttery, Virgin Media’s chief customer, technology and networks officer.
The new system will provide detailed capacity
reporting. As a result, Virgin Media will be able to further improve
customer order processing, fault management, change control auditing, and more
efficiently choose and plan the right uplifts in overall capacity.
“With the data capacity crunch affecting networks
worldwide, Virgin Media has taken an important step to improve its ability to
provide effective planning and resourcing to give their customers a
differentiated customer experience,” said Rebecca Prudhomme, Amdocs vice
president for product and solutions marketing.
By Telecomlead.com Team