TIM Brazil Selects Cisco and NEC to Enhance Network Performance, Service Quality

Cisco and NEC Corporation have announced a collaboration with TIM Brazil, a leading player in the Brazilian telecommunications sector.
Capex on TIM Brazil in 2023The partnership aims to bolster TIM Brazil’s network performance, service quality, and end-to-end visibility, ultimately enhancing the experience for businesses.

TIM Brazil has identified key areas for enhancement, focusing on end-to-end visibility, automation, and network quality. The company is committed to its journey of quality improvement, striving to provide premium network quality and availability to its customers.

TIM Brazil is looking to elevate the Quality of Experience (QoE) and Quality of Service (QoS), aiming for better insights into customer perception and satisfaction (NPS) through enhanced visibility, monitoring, and performance analytics.

Cisco and NEC have proposed a comprehensive solution, expanding network monitoring across all transport domains, from cell site routers to metropolitan and regional backhaul and national backbone, including third-party networks.

The implementation of the Accedian Skylight platform, now part of Cisco, will provide a centralized view of the entire network, offering scalability to manage hundreds of thousands of endpoints fully integrated into TIM’s assurance architecture.

Marco Di Costanzo, CTO of TIM Brazil, expressed enthusiasm about the collaboration, stating, “As a leading 5G mobile operator, TIM Brazil is thrilled to partner with Cisco and NEC to enhance our network capabilities and provide superior experiences to our customers. Together, we aim to redefine industry standards and deliver advanced telecom infrastructure in Brazil.”

With local support from NEC in Brazil, the initiative encompasses the supply of new hardware and software platforms, installation and consulting services, training, as well as a three-year support contract. This collaboration marks a significant advancement in ensuring a seamless and high-performance telecommunications infrastructure for TIM Brazil.

Masayuki Kayahara, General Manager of the Service Provider Solutions Department at NEC Corporation, emphasized the commitment to enhancing customer operations and network quality through network automation.

He stated, “NEC, together with our global partner Cisco, is proud to offer our services to TIM Brazil. Our Center of Excellence (CoE) places a strong emphasis on network automation to enhance our customer’s operations and network quality.”

Kevin Wollenweber, Senior Vice President and General Manager of Data Center and Provider Connectivity at Cisco Networking, highlighted the power of AI/ML algorithms in network management. He said, “With the innovative Accedian Skylight platform in place, TIM Brazil can operate with improved agility and react quickly with informed decisions to prevent network issues.”