Accenture has supported ABS-CBN Convergence, a telecom service provider in the Philippines, to expand ABS-CBNmobile services.
ABS-CBNmobile allows subscribers to use their mobile devices to access online content such as news, information and entertainment, in addition to their telecommunications services, which include voice and SMS.
Mark Lopez, Group CIO, ABS-CBN Convergence, said: “Accenture helped us streamline and upgrade our core processes to be more customer-centric. We believe that Accenture’s experience in digital services will help us gain a foothold in the telco sector, and expand our market presence.”
Accenture in a statement said it implemented ABS-CBNmobile with a customer relationship management platform that incorporates customer care, billing, and revenue management capabilities.
In addition, Accenture said this platform leverages Siebel Customer Relationship Management (CRM), Oracle Communications Order and Service Management, and Oracle Communications Billing and Revenue Management and supports ABS-CBNmobile’s services for its prepaid customers.
ABS-CBNmobile will use the same platform to launch the service for its postpaid customers later this year.