Remote working is here to stay, and it has brought with it huge telecommunications challenges. The capacity of the internet and its many comms services is huge, yet, as Fox Business recently reported, even services like Zoom have had serious outages.
Furthermore, digital protocols have an inherent security risk associated with them when connecting with the home. With that in mind, businesses are looking for more secure ways to build consistent communications with remote workers.
The wired connection
One easy way to build that connection is through old-school landline connections. There is a good level of consistency to be found in landlines, first and foremost. As USA Today is reporting, 3G is set to be phased out in favor of the 5G protocol. Landline, meanwhile, stays relatively static; it has a consistency that can be a fallback. Cordless phone designs are such that they can be as flexible as smart phones while retaining that quality that landline provides. This can provide a strong basis for the rest of the business comms plan.
The bulk of communications will, of course, be focused through digital means. That’s true whether that’s via IM services or through VOIP. These demands are to become ever increasing, according to one Yahoo report, which found a majority of business owners are anticipating a full move to remote working. Procuring comms tech via SaaS, and deploying this on private networks through VPN, may be the best method of securing the bandwidths needed for businesses to retain their communication levels.
The information flow provided by telecoms has never been better. With the right hardware, the problems concerning audio fidelity and associated issues have largely been ironed out. Where telecoms can falter is in the matter of engagement. A face-to-face conversation has, clearly, a very human side to it; at the same time, many workers are uncomfortable with having to use their video calling facilities.
The challenge for telecoms is building genuine engagement between workers. Much of this can be linked to convenience of communications, and fidelity – removing barriers to having a conversation can be very important in establishing a natural method of conversation.
The challenge, then, is generating such fluidity of use so as to create an organic conversation – online. The signs are positive, however, and the latest hardware and software are helping to create a positive working environment.