AT&T, a leading telecommunications company, has secured the top position in customer satisfaction for business wireless service to large enterprise customers for the third consecutive year. This accolade was announced in the J.D. Power 2023 U.S. Business Wireless Satisfaction Study, reinforcing AT&T’s commitment to delivering exceptional service.
This latest recognition aligns with AT&T’s previous achievement in July 2023, when it was also ranked as the #1 provider for customer satisfaction in large enterprise business wireline services. As businesses increasingly prioritize mobility and seamless wireless connectivity, this continued acknowledgment underscores AT&T’s dedication to meeting the evolving needs of modern enterprises.
In today’s fast-paced business environment, connectivity is a critical component enabling efficiency and fostering innovation. AT&T’s wireless and wireline networks, whether fiber or 5G, are instrumental in powering business productivity and driving new opportunities for both staff and clientele.
AT&T stands out in terms of performance, security, scalability, simplicity, and value. Leveraging its extensive experience and expertise, AT&T Business has a proven track record of effectively collaborating with some of the world’s largest multinational corporations, tailoring solutions to their specific connectivity requirements. The company remains at the forefront of technological advancements, utilizing tools such as machine learning (ML) and artificial intelligence (AI) to aid businesses in flourishing amidst the evolving landscape.
Reactions from AT&T
Expressing his satisfaction, Rick Welday, Executive Vice President and General Manager of Enterprise Markets at AT&T, highlighted the industry acknowledgment of their commitment to serving the wireless needs of businesses globally. He expressed pride in receiving this honor once again from J.D. Power and emphasized AT&T’s dedication to providing exceptional wireless and wireline connectivity to a broader spectrum of businesses in the years to come.
AT&T earned the highest score in the large enterprise segment of the J.D. Power 2021-2023 U.S. Business Wireless Satisfaction Studies, a testament to their unwavering dedication to customer satisfaction. For further details, visit jdpower.com/awards