BT Group plans to offer an increase of £1,500 in annual salary to all frontline workers across all brands — BT, Openreach, Plusnet and EE.

The increase in annual salaries will be effective from 1 April 2022. This represents an increase of up to 8 percent for some colleagues and more than 3 percent for even the highest paid frontline workers. BT Group’s current pay rates compare well against competitors and in most cases remain at or above the market rate.

BT Group CEO Philip Jansen said: “We took the decision not to use redundancy and the government’s furlough scheme as a direct consequence of the pandemic, and thanks to the contribution of all 100,000 BT people, we’ve continued to improve customer ratings and invest in growing our full-fibre and mobile networks.”

In 2021, BT Group paid frontline workers a £1,000 cash payment in addition to an award of £500 worth of BT Group shares – this was equivalent to a 5 percent increase to the average salary.

The salary increase follows the conclusion of wage negotiations with the Communications Workers Union (CWU).

BT said this pay rise has been awarded to 58,000 frontline and Team Member colleagues across BT Group, including engineers, contact centre and retail workers – all of whom are based in the UK. This is out of a total global workforce of around 100,000 people, c.83,000 of whom work in the UK.