Comcast has opened the 47,000-square-foot bilingual customer support center with a capacity to seat approximately 450 agents in Albuquerque.
With the addition of the call center, Comcast has over 650 employees across the state. Comcast is aiming to have 850 call center employees by early next year.
Comcast said the new call center will provide customer support for residential products and services, handling calls primarily from Spanish-speaking customers across the country, as well as calls in English.
“This new facility represents one of the many steps Comcast is taking to deliver the experience our customers deserve at every interaction,” said Tom Karinshak, SVP, Customer Service, Comcast.
In 2014, Comcast made an investment of more than $30 million towards payroll, payroll taxes, benefits, healthcare, training and tuition reimbursement. Comcast has invested more than $521 million in technology and infrastructure into New Mexico since 1996. Comcast contributed $1.5 million to New Mexico community organizations and non-profits last year.