SIM TV, a broadband and cable TV provider in Brazil, has selected Amdocs CES Multi-Play Smart Pack.
Amdocs says the pre-integrated customer care and billing solution for cable operators with convergent offerings will enable SIM TV to shorten the time to market for new offerings by enhancing its capabilities to support digital broadband and Pay TV products and services.
According to Infonetics Research report, Pay-TV subscribers reached 730 million in 2012, up 7 percent from the previous year. Pay-TV providers revenue rose 10 percent to $287 billion worldwide in 2012 against 2011.
“As we seek to expand our existing TV services and move into new lines of business, we need a solution that provides excellent customer care while enabling product innovation and fast time to market for future services,” said Marcio Zukin, director of operations at SIM TV.
SIM TV will benefit from Smart Pack’s Smart Client Framework feature, which gives customer service representatives a 360-degree view of the customer and a single order management solution across all lines of business.
In addition, automated promotions, another new Smart Pack feature, will provide SIM’s customers with pricing that is most suitable to their profiles; as a result, account handling becomes less prone to operator error.
“As SIM TV transitions from a traditional Pay TV market to one in which they deliver broadband Internet and other digital services, they need a convergent system to support their customers today and in the future,” said Rebecca Prudhomme, vice president for product and solutions marketing at Amdocs.
Meanwhile, Amdocs and SeaChange International will unveil a new solution for service providers to set up multi-screen TV operations.