Intelsat announced today a service outage on the Intelsat 29e satellite which continues to affect maritime, aeronautical and wireless operator customers in the Latin America, Caribbean and North Atlantic regions.
Late on 7 April, the Intelsat 29e propulsion system experienced damage that caused a leak of the propellant on board the satellite resulting in a service disruption to customers on the satellite.
While working to restore the services, on 9 April, the satellite experienced a second anomaly that caused a loss of communications to the satellite. Communication with the satellite has been intermittent, said Intelsat.
Intelsat said it continues to work with the satellite’s manufacturer, Boeing, on recovering communication. The Intelsat customer-facing team is focused on migrating customer services from Intelsat 29e to other Intelsat satellites serving the region, as well as third party services.
Intelsat said it will not make a determination of financial impact until the conclusion of the recovery mission.