Dubai Bank implements Newgen’s solution to enhance customer satisfaction


Newgen Software, a Business Process Management (BPM) and
Enterprise Content Management (ECM), announced the implementation of its Omni
Output Management System (02MS) at Dubai Bank, a Sharia’a compliant bank in the
Middle East.


This implementation will help in managing cross channel
communications between the bank and its customers.


The e-statement solution is a complete Output Management
System that generates electronic statements at par with their physical
equivalent. The O2MS solution streamlines and standardizes the entire process
of statement creation and publishing of variable data for distribution.


Through the e-statement initiative, Dubai Bank now
provides our customers with a consolidated statement which reflects all account
relationships in a convenient, secure and timely manner. This initiative is
also in line with our drive to be less paper dependent and more eco-friendly,”
said Faizal Eledath, chief information officer, Dubai Bank.


We are proud to be associated with Dubai Bank, a leading
banking and financial institution. With this implementation, Newgen has further
consolidated its position in the Middle East and Africa (MEA) banking space. We
shall continue to work as a preferred partner of leading banks across the MEA
region for making the Banking Industry more efficient, through our Process
Automation Solutions. We are aggressively working towards building a partner
eco-system across the globe,” said Diwakar Nigam, managing director, Newgen


The Newgen solution
enables the bank to send statements through electronic channels, enforce the
brand guidelines, integrate with internet banking and customer relationship
management solution, and produce a single consolidated statement for multiple


The solutions assists to reduce manpower and overhead
costs, provides an effective channel for targeted marketing and cross selling,
reduces the turn-around time, and enhances customer convenience and


By Team