More than 43.5 percent of IT and billing executives for
major communications service providers now consider business management the
greatest barrier to the adoption of next-generation billing capabilities,
according to BillingViews.
In September 2010 and August 2011BillingViews conducted
two identical surveys asking a global panel of communications IT and billing
executives what they consider the be the greatest barrier to the implementation
of next-generation billing capabilities.
The survey demonstrates a clear shift in sentiment during
the past year. While the panelists widely agree that legacy systems and budgets
are challenges, increasingly they point to a lack of management support and a
failure to understand business benefits as primary barriers to next-generation
These responses demonstrate that IT executives
increasingly hold business management accountable for a lack of progress in
next-generation billing and for having allowed barriers like legacy systems and
budget constraints to persist.
ITs view is that next-generation billing capabilities are
required if communications providers want to generate revenue from new
varieties of on-demand and subscription-based services. Whether business
management understands or agrees with this view is in question.
Our panelists are split on the reasons for the lack of
management support,” said Ed Finegold, editor of BillingViews.
Some IT leaders believe management is incapable of
understanding how IT can benefit the business, while others feel it is IT’s
failure to communicate benefits effectively that creates a lack of mutual
understanding,” Finegold added.
By Telecomlead.com Team