Alcatel-Lucent Announces Customer Service Heroes Awards in EMEA

announces Customer Service Heroes Awards, seeking to find the best customer
service representatives in EMEA.


The program is a first of its kind in the EMEA region and offers Genesys customers
the opportunity to recognize and reward employees that perform heroic acts of
customer service on a daily basis.


For twenty
years, Genesys solutions have led the industry in enabling companies to improve
customer service and gain significant efficiencies in their operations. the
company recognizes that it is the front-line customer service agents that often
make the difference between a poor, satisfactory, or exceptional customer

Even as we help companies harness the latest technology to better serve
today’s demanding consumers, we must never lose sight of how and when to engage
the human element. We understand that, ultimately, it’s people, not software,
that make the difference in providing an exceptional customer experience,” said
Tom Eggemeier, senior vice president and general manager for Enterprise, Alcatel-Lucent.

A panel of industry leaders will select three finalists for the awards program.
The panel includes Peter Cheales, founder of, the largest
customer service website in the world,
Dave Carroll, the musician that highlighted the power of social media on
customer services with the infamous “United Breaks Guitars,” and Mike
Havard, a veteran of customer management strategy, founder of CM Insight, which
became the European market leader in customer management consulting, and now
Director of Ember Services.

The finalists will be flown to G-Force Prague on June 7th to be presented as
Customer Service Heroes during the event program. G-Force attendees will vote
for the ultimate Customer Service Hero of EMEA for 2011, and the winner will be
announced live on stage.



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