Oi, a telecom service provider with 73 million customers in Brazil, has upgraded its Amdocs business support system (BSS), based on Comverse Kenan technology, to deliver new services, reduce costs and improve quality of services (QoS).
Oi had 73 million revenue generating units (RGUs) — 48 million in the personal mobility segment, 17 million in the residential segment and 7.8 million in the SME / corporate segment.
Amdocs said it will extend its managed services and related professional services agreement with Bell Canada to deliver, enhance and maintain its business support systems across the organization for an additional five years through 2022.
“Amdocs has provided billing solutions and world-class operational support to Bell over the years,” said Mike Cole, chief information officer at Bell Canada.
Telefonica, a telecom service provider with more than 329 million customers across Latin America and Europe, has selected the Amdocs operational data store solution for its operations in Argentina to collect, store and gain business insights from their data assets.
Earlier, Telefonica decided to deploy an Amdocs operational data store at its operations in Chile and Peru.
Amdocs will implement an operational data store for Telefonica Argentina that aggregates data from multi-vendor operational sources including billing, ordering, customer management, enterprise product catalog, as well as inventory management, workforce management and network trouble ticketing.
“By ensuring our business has access to critical reports and dashboards from day one of the new systems going live, this data initiative with Amdocs will allow us to proactively manage and offer a better customer experience,” said Luciana Barrera, CIO of Telefonica Argentina.
M1, a telecom operator in Singapore, has deployed a convergent billing solution based on the Comverse technology acquired by Amdocs.
The solution provides capabilities, including improved flexibility in tariff, contract configuration and batch payment processing. The solution has seen a two-fold improvement in M1’s rating and billing cycle time.
“We are seeing improved call rating and billing performance as a result of our new system, and that means increased productivity,” said Alan Goh, chief information officer at M1.
Singtel has selected Amdocs for a new business transformation project targeted to replace various legacy and third-party systems with a new, online, self-service and commerce platform that will enable Singtel to offer an improved and differentiated digital service experience in Singapore and Australia.
Wu Choy Peng, group chief information officer of Singtel, said: “Amdocs is helping us to achieve this vision on the digital front. Its Digital Care and Commerce platform provides a holistic view of all interactions. This would help us to offer our customers a consistent and personalized experience with seamless handover between devices and channels.”
Amdocs today announced a services agreement with Rogers Communications through 2018. The new agreement will simplify operations and increase efficiencies across multiple lines of business including cable, mobile, wireline, broadband Internet and future services.
Amdocs announced a development and operations center in Guadalajara, Mexico to support its growing business and customers in Mexico and across Latin and North America. The facility joins Amdocs’ other development centers in South America, such as in Sao Carlos, Brazil, and will create new jobs in the area.
Meanwhile, Amdocs said its revenue rose 2.9 percent to $926.8 million in fourth fiscal quarter ended September 30, 2015.