Amdocs launches M2M and Cloud based connected home solutions for telecom service providers

Amdocs has launched M2M (Machine-to-Machine) and Connected Home

solutions that enable service providers to create new revenue streams.

These two new solutions enable service providers to cost-effectively enter the connected
devices market and provide a unified customer experience. Mobile companies will
also be able to compete with over-the-top providers and increase average
revenue per user (ARPU).

Amdocs M2M solution, a pre-packaged solution based on production-proven technology,
allows service providers to onboard and support partners offering M2M
applications such as smart utility meters, connected electrical vehicles and
connected wellness. 

The real-time solution can support multiple dynamic business models including
converged, prepaid and postpaid and complex M2M value chain, handling a wide
variety of services and huge volumes of devices.  

The solution is flexible with the ability to change business processes, portals and
tariff plans in minutes. The solution addresses service providers’ concerns of
margin erosions from related customer support costs by transferring common
operational aspects to M2M partners, with self-management tools for ordering,
provisioning and trouble ticketing. 

Cellular M2M connections are forecast to grow from 135 million in 2011 to 2.3 billion by
2020, according to Machina Research.

Amdocs Connected Home solution enables service providers to rapidly launch

pre-packaged home and business services such as remote security, energy, health
and multimedia. These out-of-the-box services considerably reduce service
provider development times and back-office investment costs such as service
on-boarding, inventory control, billing and customer care. 

Amdocs Connected Home solution can be integrated with existing business and
operational support systems (B/OSS) and core network elements. Service
providers have the opportunity to leverage their knowledge of their customers
across all services to provide an unprecedented, unified experience. 

Amdocs Connected Home solution can allow service providers to increase revenue by up to 5 percent.

“We expect to see interest for these solutions across North America and Europe. As part of the Amdocs CES portfolio and combined with our wide range of services and unmatched industry expertise, the Amdocs M2M and Connected Home solutions enable service providers to simplify the experience for their customers and create new revenue streams to stay ahead of the competition,” said Rebecca Prudhomme, Amdocs vice president for product and solutions marketing.

12 percent of US consumers and 9 percent of Western European consumers are highly
interested in home security and home automation, and 19 percent of Western
European consumers are highly interested in an energy monitoring service.

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