By Telecom
Lead Team: Amdocs has launched two new enterprise solutions that enable service
providers to better support their business customers.
The new
Amdocs Enterprise Customer Management and Enterprise Service Fulfillment
solutions complement Amdocs’ existing enterprise charging and billing offering
to address the unique requirements of enterprise customers.
Amdocs’
existing customers for enterprise solutions include some of the world’s largest
service providers including AT&T, Bell Canada and TELUS.
The
company claims that Amdocs Enterprise Customer Management solution empowers
enterprise customers to self-manage their accounts; reduces average call
handling time; increases first-call resolution; cuts support costs and
field service visits; and provides real-time SLA monitoring and alert
notification to reduce penalties and improve customer satisfaction.
Amdocs
Enterprise Service Fulfillment solution integrates the ordering and fulfillment
processes by utilizing Amdocs enterprise product catalog to reduce time to
market and delivery lead times for complex enterprise services; automates
service fulfillment including the ability to amend orders ‘in-flight’ without
interrupting the process; significantly reduces the failure rates common to
complex orders; and introduces Amdocs Universal Activator to converge, automate
and vastly simplify network configuration across all lines of businesses and
media types.
Both
solutions support complex business customer hierarchies and vertical industry
offerings, offer scalability for high numbers of users and process volumes, and
enable service providers to meet stringent service level agreements
(SLAs). The new enterprise solutions are part of Amdocs’ CES portfolio,
and are designed for convergence to support both enterprise and residential
customers on a single, integrated system.
“To
develop profitable, long-term relationships with enterprise customers, service
providers must differentiate their customer experience and provide a service
that is tailored to business customers’ needs. The new Amdocs enterprise
solutions enable service providers to efficiently deliver a wider range of
offerings to their enterprise customers with greater service quality and the
ability to create tailored, vertical market offerings to targeted segments such
as finance, education and healthcare customers,” said said Rebecca
Prudhomme, Amdocs
vice president for product and solutions marketing.
Virgin Media U.K. selects Amdocs to consolidate network
inventory
Recently, Amdocs announced that Virgin Media, the U.K.’s
digital entertainment provider, has selected Amdocs to consolidate network
inventory management systems.
Amdocs will be responsible for the project’s system integration, end-to-end
implementation, and program management. The Amdocs OSS inventory solution,
delivered with Amdocs’ consulting and implementation services, will enable
Virgin Media to improve network design, planning and assurance, giving
increased customer service levels.
