Aspect and eircom join hands to expand in Irish contact center market


Aspect, a global provider of customer contact and
Microsoft platform solutions, announced that it signed a partnership agreement
with eircom to expand its presence in the Irish contact center market.


The agreement will see eircom provide sales, customer
service and technical support for Aspect’s complete range of unified
communications for the contact center applications that are powered by the
Aspect Unified IP and Workforce Optimization platform products.


eircom will support existing Aspect
clients as well as carry Aspect’s platform products and applications in its
sales portfolio across Ireland.


The eircom partnership will strengthen Aspect’s local
presence, ensure excellent support for existing and new clients, and deliver a
great all around experience for customers,” said Mark King, senior vice
president, Europe and Africa, Aspect.  


eircom brings to the partnership a wealth of systems
integration experience and an enviable track record in successfully delivering
large scale enterprise voice and contact center solutions.


“Aspect has built a strong reputation in the Irish
market for its expertise and ability to deliver innovative solutions in areas
such as multi-channel contact handling, virtual contact centers and unified
communications,” said Alex Campbell, Sales Director, Government and Major
Accounts, eircom.


“We believe Aspect’s products perfectly complement
those in our existing portfolio and their inclusion will enable us to deliver
more comprehensive and cost-effective customer contact solutions in the future.
eircom is delighted to announce this partnership with Aspect,” Campbell


In December 2010, Aspect demonstrated
its commitment to building its presence in Ireland by opening two new
facilities in Galway to provide customer technical support, software production
and distribution, and serve as a shared services center for select
administrative functions.


By Team
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