Telecom Lead Team: Aspect, a provider of customer contact and
Microsoft platform solutions, announced a deal with Dell Services to deliver
Microsoft-based Unified Communications solutions for the contact center and
across the enterprise.
“Our relationship with Aspect will
allow customers worldwide to acquire end-to-end next-generation unified
communications solutions incorporating hardware, software, services and support
from a single vendor,” said Kevin Jones, vice president, Dell Services.
“We believe customers that share our joint vision of a software-powered
communications ecosystem will find great value in this,” Jones added.
The partnership will deliver the technology, services and
contact center expertise to offer dynamic and effective customer interaction
solutions from a single source. Customers also get the flexibility and
scalability to tailor their private branch exchange (PBX) and contact center
solution to best fit their needs.
Contact centers are the primary customer engagement
point. For many large organizations, the contact centers are also a revenue
generation engine. However outdated telephony infrastructures or poorly
connected contact centers can result in missed or dropped calls and negatively
impact customer service. This can result in missed sales opportunities and
potential damage to a company’s brand.
“With more than eight million available seats
across the globe, unified communications in the contact center is a growing and
untapped market opportunity,” said Mike Sheridan, executive vice president
of worldwide sales, Aspect. “Aspect’s relationship with Dell will provide
our customers with a truly comprehensive Microsoft Lync-based Unified
Communications and Collaboration (UC&C) solution,” Sheridan added.
Aspect has won the Market Share Leadership Award for the highest
ranking in the North American Outbound Dialer systems market by Frost &