Astea International, a global provider of service
lifecycle management and mobility solutions, has introduced a new version of
the industry’s most robust mobile solution, Alliance Mobile Universal, for
This new addition to Astea’s Alliance Mobility Suite
leverages the latest HTML5 technology to deliver a sleek and innovative user
interface while still providing the ability for mobile workers to continue
working whether they are in or out of wireless coverage.
With the ability to operate with the latest devices in
the market including Android smartphones and tablets, iPhones, and iPads,
organizations can choose the device that works best for their environment and
still be able to leverage the most powerful mobile solution designed
specifically for the way field technicians work.
Astea’s Alliance Mobility Suite consists of Alliance Mobile
Select, which is Astea’s original mobile solution supporting Windows Mobile
devices and Windows laptops, and the newest addition, Alliance Mobile
Astea’s mobility solutions are already empowering over
20,000 technicians, in a multitude of industries, with real-time access to the
information they need, when and where they need it, to eliminate inefficiency,
enhance customer service, and improve service revenues.
With Alliance Mobile Universal, organizations can
leverage a proven and feature rich solution without compromising functionality
to ensure optimal results and achieve a compelling return on investment.
“We are very pleased to announce the newest
addition, Alliance Mobile Universal, to our premier suite of mobility
solutions. We recognize that the proliferation of devices on the market
continues to grow at an accelerated rate and our goal was to make it as easy as
possible for our customers to work with the device of their choice but still be
able to leverage a feature-rich, robust mobility solution to drive the business
benefits they are looking to achieve,” said Zack Bergreen, CEO, Astea.
“Our mobility solutions are built with the field
technician in mind. Our new device agnostic release takes innovation and user
interaction to the next level. When deployed with our other solution modules in
conjunction with tapping into our unparalleled resources of industry domain
experts, we can offer organizations a value proposition unlike any other
solution provider in the service management market,” Bergreen added.
From the initial customer call to the closing of work
orders, customer invoicing and product replacement, every step in the service
lifecycle process represents an opportunity for improving customer
satisfaction, reducing costs and increasing revenues.
In order to deliver world class service, organizations
need seamless continuity and visibility of every interaction with the customer.
Critical customer information must be shared and instantly available to
everyone in the organization that touches that customer.
With Astea’s Mobility Suite, a technician’s daily
workflow becomes automated and streamlined. Field service technicians’ days are
transformed by receiving work orders which are automatically pushed to the
device, being able to view asset and service history, receiving step-by-step
guidance to complete the job, capturing customer signature and completing work
orders for invoicing.
Astea’s Mobility suite enables technicians to manage
their own schedules as well as track time and expenses in the field while
keeping the home office updated in real time. Field technicians can post
parts used against the work order, request parts if they are not in van stock,
track their van stock, receive inventory and ship parts back to the warehouse
or depot for closed loop tracking of returns and vendor claims.
By TelecomLead.com Team