Previously, Runda was vice president of Avaya Global
Support Services where he led the delivery team for maintenance services.
Runda has an accomplished career in the technology
industry that has spanned over thirty years with numerous Fortune 100
companies.
“I am pleased to announce the appointment of Michael
Runda to head up this important division, as Avaya Client Services leads enterprise
communications support into new areas of innovation,” said Kevin Kennedy,
CEO of Avaya.
Prior to joining Avaya in 2011, he served as CEO of the
KCS Academy, where he focused on bringing innovation around knowledge capture
and effective re-use across services in several industries.
Previously, Runda led support for technology companies
including Intuit, Symantec and Oracle. At these companies, he drove innovations
in processes and technology that transformed support organizations into
highly-engaged employee teams that improved customer experiences and
operational efficiencies. Runda’s career began in sales at IBM.
“Avaya delivers innovative services that focus on
bringing the best of unified communications and contact center capabilities to
businesses in the simplest, most cost-effective way,” said Michael Runda,
senior vice president and president, Avaya.
