Lead Team: Avaya announced the launch of a new set of outsourcing services,
Avaya Communications Outsourcing Solutions (COS), a part of company’s portfolio
of Managed Services.
The solution is suitable for businesses that want to
migrate their aging infrastructure and transform it with advanced capabilities,
but may have constraints around internal resources or budget; and those who are
not ready for a technology transformation, but want to improve the cost-efficiency
and performance of their existing infrastructure.
Companies can dramatically increase the performance,
reduce the costs and accelerate the transformation of their communications
environments. The service offers seamless worldwide multi-vendor support using
nine global Network Operation Centers (NOC) supporting 3 million communications
ports under contract.
In addition to offering extensive communications
applications expertise and support, the service also aligns with Information
Technology Infrastructure Library (ITIL) standards for multivendor
An important component of Avaya Communications
Outsourcing Solutions is the communications management platform, Matrix, which
is the result of a $15 million+ investment in a predictive, preventive
cloud-based platform. This includes a customized Web portal to let supervisors
get a clear view into Avaya services.
The company claims that Avaya Managed Services can drive
15 to 20 percent in TCO improvements.
With a custom-built solution for each client,
Avaya Communications Outsourcing Solutions can help remove financial and
support constraints for companies, and enable them to get the most out of their
communications infrastructure investments,” said Ed Nalbandian, vice president,
Avaya Operations Services.
Avaya improves mobile collaboration for enterprises with Avaya
Flare Communicator for Apple iPad tablets
Earlier this year Avaya launched Avaya Flare
Communicator for iPad tablets. The Communicator provides mobile workers
with secure, next-generation, unified communications and collaboration
capabilities over both Wi-fi and 3G networks. It enables enterprise-class
voice, instant messaging, presence with email integration over wi-fi and 3G
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