Blue Coat CacheFlow 5000 appliances for carrier caching can improve web downloads


Blue Coat Systems announced that new data collected from
live deployments shows that Blue Coat CacheFlow 5000 appliances for carrier
caching can significantly improve user web experience.


This data demonstrates that CacheFlow appliances achieve,
on average, ten times faster Web downloads for video and other Web 2.0 content,
which can lead to dramatically improved customer satisfaction.


Blue Coat has made testing tools available,
so that customers evaluating the CacheFlow solution can test end-to-end
response time in their own environment to quantify the user experience benefit.


Using CacheFlow appliances, service providers can greatly
improve the user experience for their subscribers with faster access times and
smoother, uninterrupted video. The superior user experience can lead to a
reduction of complaints and help center calls, while stimulating greater
customer retention and loyalty.


The improved Web experience provided by CacheFlow
appliances is most pronounced with larger objects, such as video and large file
downloads, but the solution also helps speed download times for smaller


An improved user experience also enables service
providers to differentiate their offerings in the market and to potentially
drive new revenues. One mobile operator, Umniah in Jordan, with over two
million subscribers, reported an overall browsing performance increase of 90
percent using CacheFlow appliances, resulting in a 95 percent decrease in
customer complaints.


A rural ISP, North-Eastern Pennsylvania Telephone
Company, was able to add premium, high speed Internet access to its service
offerings once it deployed the CacheFlow solution.


“While bandwidth savings has made caching
indispensible to service providers in certain parts of the world, its use for
improving user experience is becoming equally important,” said Brian
Partridge, vice president, Yankee Group.


CacheFlow appliances improve subscriber experience by
bringing content, such as Web video, closer to the user on the service
provider’s local network. Such content only has to be downloaded once from the
original source, which saves on expensive upstream bandwidth and allows
subsequent requests from other users to be handled from the local cache.


With the content stored locally, it can be delivered much
more quickly to users. In addition, a service provider can better manage
unusual or excessive traffic spikes when certain content quickly becomes
popular for example, important breaking news or major events.


“This new data demonstrates the dramatic improvement
in user experience that CacheFlow appliances bring to customers of service
providers at a time of increasing user demands and expectations for Web
video,” said Steve Daheb, chief marketing officer and senior vice
president, Blue Coat Systems.


Blue Coat Systems recently announced that Blue Coat Security Labs has identified
a new variant of a fake anti-virus attack that uses Web advertisements to
relay users into the Shnakule network, which is currently the largest and most
effective Malware Delivery Network on the Internet.


The Blue Coat WebPulse service identified the fake anti-virus
payloads as malware and automatically blocked them, protecting 75 million
customers worldwide.


By team
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