Blue Coat secure web gateway solution reduces helpdesk requests


Blue
Coat Systems, a provider of Web Security and WAN Optimization solutions,
announced that CTC, ITOCHU Techno-Solutions Corporation, a solution provider in
Japan, has reduced requests to its IT helpdesk by deploying Blue Coat WebFilter
on its ProxySG appliances.


WebFilter
accurately categorizes more Web content than CTC’s previous filtering software,
significantly improving system operations for the company.


“Installing
Blue Coat WebFilter provided us more granular control and decreased to six percent
the number of Web sites being accessed by our employees that were
uncategorized,” said Hitoshi Senbokuya, general manager, Information
Systems Department at CTC.


With
CTC’s previous web filtering solution, 20 percent of requests to access the
Web, many of which were in Japanese, were to websites that were not categorized
by that solution. According to the company’s corporate IT policies, these
requests were blocked, leaving employees without access to necessary
business-related information. As a result, the IT department received many
helpdesk requests to allow access to uncategorized sites, creating a
significant operational burden.


WebFilter
categorizes web content into 84 categories and receives on-demand intelligence
about new and unknown web content from the Blue Coat WebPulse collaborative
defense. More than 75 million users worldwide provide real-time Web requests to
the WebPulse defense, which are analyzed and categorized in real time for 19
languages, including Japanese.


To
support the growth and mitigate the impact of Web content on its network, CTC
upgraded its Blue Coat ProxySG appliances. ProxySG appliances cache popular or frequently accessed web
content, improving the Web user experience for employees without requiring
additional bandwidth.


“The
combination of flexible policies, comprehensive Web security and in-depth
reporting makes the ProxySG appliances with WebFilter a robust solution for
companies that are increasingly using the Internet for business but are
concerned about the potential risks to their users and network,” said
Steve Daheb, chief marketing officer and senior vice president at Blue Coat
Systems.


By
Telecomlead.com Team
[email protected]