BT announces investments in key Latin American countries in 3 years


BT announced a series of investments aimed at doubling
its business in key Latin American countries over the next three years.


By recruiting 250 new staff, increasing its professional
services capabilities , opening new centers of excellence and implementing a
wide range of network and customer service improvements, BT will better support
global customers investing in this region and help large Latin American
companies  expand globally.


BT’s research has identified an addressable market for
the company in the Latin American region of 12 billion as at 31 March 2011,
growing at a rapid 7 percent per annum. BT has signed this year a number of
high profile contracts with Latin-American companies.


As part of the new program, BT will hire around 250 new
employees in the region, including highly skilled professional services
specialists to support customer needs and deliver BT’s enhanced portfolio of
products and services.


Through BT’s professional services capabilities, global
delivery model and strong partner relationships , customers active in Latin America
will benefit from industry leading expertise.


BT will also extend the coverage of its high performance
networks in the region by increasing the number of its MPLS points of presence
by around 20 percent and by launching Ethernet services in 21 new cities.


By combining these with satellite capabilities which
currently connect 37,000 sites, together with its recently improved data centre
infrastructure, BT will offer its customers a market leading network capability
in the region, capable of connecting their most remote locations to deliver
business critical applications and services as efficiently as possible.


Latin American companies growing globally will fully
benefit from BT’s ability to provide IP VPN services in 197 countries/
territories, Ethernet VPN services in 28 countries and an Applications
Performance Management service around the world.


BT will deploy three new
Centres of Excellence to better support its client requirements in the region.
The new centres of excellence will be in Rio de Janeiro (satellite
technologies, products and services), Bogota (security and data centre
services) and Mexico City (IP telephony and contact centres).


BT will also launch more than 30 new products or services
across the region. BT will increase the reach of the BT Inbound Contact
services with new nodes and will be building a new extension of the BT Cloud
Contact platform to give customers access to a “pay-as-you-go” cloud
contact centre in the region.


BT also has a wide range of industry specific solutions,
including propositions customized to the financial services sector, which are
currently being deployed in Brazil, Colombia, Mexico, Central America and the
Caribbean, and will soon be extended to the rest of the region.


BT recently announced
that its BT Unified Trading voice service is now available in twelve more
global financial centers.  


These centers include Chicago, Boston, Charlotte, St
Louis, San Francisco, Tokyo, Paris, Frankfurt, Zurich, Hong Kong, Singapore and
Sydney. The service was already available in New York and London.  


By Team
[email protected]