Telecom Lead Europe: Nordic TeleCom and Cisco Systems Finland have formed a technology cooperation agreement.
Both companies have agreed to allow new value-added solutions to be connected with Cisco collaboration products via Nordic TeleCom’s cloud services, thereby enhancing business operations.
“These combined collaboration services will, for example, help companies improve the quality of their customer service and increase sales,” Esa Lahtinen, CEO at Nordic TeleCom, said.
“Concrete examples of such value-added services include customized reporting and statistical analysis straight from the cloud, as well as integrating a call-back system into Cisco Contact Center solutions – with no installations or start-up costs,” continued Lahtinen.
Cisco Systems recently announced it is buying Meraki for $1.2 billion to expand its ability to let customers compute in the cloud.
Meraki will form Cisco’s new Cloud Networking group, led by Meraki CEO Sanjit Biswas. The company said on its website it had originally planned to remain independent and go public, but joining Cisco will help it achieve its goal of hitting $1 billion in revenue a year.