The increasing mobility demands of SMBs finding that 50 percent
of these employees are estimated to be working outside the office, with a
quarter of staff out at any given time. Other prominent findings include the
increased utilization of tablet computers, which will become the standard
mobile device within 18 months, according to Fonality.
In addition, due to increasing mobile dependence, 43
percent of SMBs plan to deploy cloud-based or hosted mobile solutions to
improve delivery to employees.
SMBs are relying on mobile tools to better serve
customers and reduce capex,” said Joanie Wexler, an independent networking
analyst and editor in Silicon Valley.
However, employees are struggling with inconsistent
access experiences when inside and outside the office, which can be a
productivity-buster. Companies with highly mobile-centric employees that invest
in solutions enabling consistent access can recoup a lot of worker time, and
this study shows that cloud/hosted services are emerging as a primary way of
achieving those goals,” Wexler added.
Real-time presence as well as corporate directory and
calendar access are favored Unified Communications (UC) capabilities, Contact
center functionality, including customer escalation, skills-based routing and
queue management are an increasingly high priority and Wi-Fi connectivity is a
preferred method to preserve mobile plan minutes.
As a call-to-action, the study states that mobile workers
who spend hours of their day in the field experience difficulty accessing
critical business applications, which in turn, burns productivity. This
productivity loss is up to six hours per week of wasted time per SMB employee.
By providing the same business communications experience
inside and outside the office, an average firm consisting of 137 employees with
67 mobile workers can recoup up to $700,000 annually in measurable staff
productivity gains, or more than $10,000 per mobile employee.
This study reveals that the mobile workforces of today’s
growing businesses have been artificially inhibited by legacy technologies,”
said Wes Durow, chief marketing officer, Fonality.
SMBs now have access to cloud-based Unified
Communications and contact center features that fully enable remote workers in
a simple and affordable manner,” Durow added.
By Telecomlead.com Team