Avaya Government Solutions, a wholly owned subsidiary of
Avaya, announced that it has been awarded a blanket purchase agreement (BPA)
for support services by the Department of Veterans Affairs’ (VA) Office of
Information & Technology (OI&T).

 

These services will support the VA’s 16 major initiatives
across its 11 key IT offices and will include the Department of Defense (DoD) /
VA Interagency Program Office.

 

Task orders under this BPA will provide management,
oversight, and business and technical services to the VA in support of its 16
initiatives to transform the agency for the 21st century. These priorities
include eliminating veteran homelessness, streamlining veteran disability
claims and establishing a Virtual Lifetime Electronic Record for veterans.

 

Avaya Government Solutions has
partnered with service-disabled veteran-owned small businesses including
OBXtek, HCI Integrated Solutions and CLMS llc to support this bid. It was one
of three companies selected by the VA for the two-year BPA.

 

“The ambitious initiatives outlined by the VA will
provide better benefits and services to the men and women who have served our
country. Avaya Government Solutions is proud to have been selected by the VA to
participate in the support services BPA,” said Steve Derr, vice president of sales, Avaya Government
Solutions,

 

Avaya recently introduced
new services and capabilities to help businesses more effectively incorporate
social media into their customer sales and service strategy.

 

This announcement is part of Avaya’s launch of new
contact center solutions to help businesses drive competitively differentiated
customer experiences across an array of multimedia channels, including social
media.

By Telecomlead.com Team
[email protected]