By Telecom Lead Team: Convergys Corporation has inked a new group-wide
Framework agreement with E.ON IT.
The agreement will enable E.ON IT to
deploy the full portfolio of Convergys solutions within E.ON for
enhanced customer experiences.
The company said that throughout
2010 and 2011,it worked closely with three E.ON affiliates in a variety of
markets to conduct a series of pilots to test Convergys’ capability to deliver
sophisticated rating and billing functionality related, but not limited
to, Smart Metering.
Convergys added that the success of these pilots led to the signing of this new
global framework agreement.
We look forward to broadening our
relationship with Convergys, so we can replicate the success of the pilots on a
group-wide scale,” said Edgar Aschenbrenner, CIO of the E.ON AG and chairman of
the E.ON IT GmbH Management Board.
E.ON IT GmbH is the IT function
of E.ON AG, one of the largest private power and gas companies in the
world. The company added that it will support E.ON IT group-wide to enable a
better customer experience, using products such as Rating & Billing
Manager, among other Convergys solutions.
Convergys’ solutions will help E.ON
IT to make the most of the company’s current back office infrastructure
investment by expanding their system capabilities to solve business needs
brought on by changing business conditions, including Smart Metering and
growing customer requirements,” said Eran Ofir, general manager of Global
Utilities at Convergys Smart Revenue Solutions.
Convergys develops and implements
Smart Revenue Solutions for the utility, energy retail and communications
Last year, Telekom Deutschland deployed Convergys Corporation’s Smart Revenue Solution, which
helped its wireline subscribers to go live.