Firstsource Solutions Signs JV with Sri Lanka’s Dialog Axiata

Firstsource Solutions has formed a joint venture with Dialog Axiata, a telecom service provider in Sri Lanka. The joint venture between Firstsource and Dialog will be consummated through Global BPO leader Firstsource Solutions investing in, and acquiring a 74 percent share of Dialog Business Services, the recently formed BPO venture of the Dialog Axiata Group. The joint venture company will be known as Firstsource-Dialog Solutions.



This is an important step for Firstsource, as we expand our presence in South Asia and is in line with our growth aspirations within the Asia Business Unit. We are delighted to partner with Dialog which is the most preferred and respected brand in Sri Lanka and market leader in the telecom space”,  said Matthew Vallance, CEO and MD, Firstsource Solutions.



Through its Sri Lankan venture, Firstsource  will seek to deliver innovative and value-added business process management solutions to Sri Lankan clients from across multiple sectors. The company’s Sri Lankan Joint Venture with Dialog Axiata – -Firstsource-Dialog Solutions’,  is well positioned to leverage its scale as Sri Lanka’s largest Contact Centre operation to make a significant contribution to the BPO sector in the country going forward. The BPO and IT-enabled services sectors are expected to be among the highest growth sectors of the Sri Lankan economy.



Following on from our success in building a best in class contact centre operation over the past years, we seeded Dialog Business Services  with a view to making a focused contribution towards the development of Sri Lanka‘s ITES/BPO sector. With the entry of Firstsource as the major investor in this company and the infusion of global best practice in BPO operations, I am confident that Firstsource-Dialog Solutions will be a fore-runner in Sri Lanka’s ITES and BPO space, and will make a significant contribution towards furthering our country’s vision of being a leading ITES and BPO destination in the region”,  said Hans Wijayasurya, Group CEO, Dialog Axiata.



In addition to serving Local BPO clientele, Firstsource-Dialog Solutions will from its inception manage Dialog’s customer contact management operations across its mobile, fixed line, Pay Television & broadband businesses. The contact centre of Firstsource-Dialog solutions is the first in Sri Lanka to have been awarded International BPO Industry Standard COPC (Customer Operations Performance Centre 2008) certification, and has been the recipient of several regional awards over the past years.




[email protected]




More like this

Canada asks 5% revenue share from online streaming services

Telecoms regulator said online streaming services operating in Canada...

Vodafone Idea reveals Capex, Opex, 4G coverage, ARPU in January-March

Vodafone Idea has revealed its financial result – Capex,...

Huawei revenue grew 37% to $24.64 bn in January-March quarter

Huawei Technologies said its revenue for the January-March quarter...

FCC okays T-Mobile’s $1.35 bn Acquisition of Mint Mobile

The U.S. Federal Communications Commission (FCC) announced its approval...