Genesys posts 13% revenue growth in Q1 FY12

Telecom Lead Europe: Genesys has posted a 13 percent
year-over-year growth for the first quarter of 2012.


 For the full year of 2011, the company achieved 8
percent growth as compared to 2010. The company said that the growth includes
35 percent growth in pay-per-use and hosted solutions and 80 percent growth in
workforce optimization.


The company maintains a healthy EBITDA of more than 20
percent.


The company also announced that it reached 300,000 seats
for its SIP Server solution during the first quarter of 2012, fueling a shift
away from PBX-based contact centers to pure software SIP-based solutions and
enterprise-wide customer service deployments.


In April, the company launched its Genesys Mobile
Engagement solution, a mobile customer care offering that links smart phone
applications and customer service agents.


With annual revenues of more than $500 million, the newly
formed stand-alone company recently launched its new mobile customer care
solution.


  We’re pleased to report that the new, stand-alone
Genesys is off to a strong start. Our business is growing and we’re continuing
to innovate in the customer experience space, driven by a planned 14% increase
in R&D investment this year and the passion of our people, which is evident
everyday in the results we are achieving with customers,” said Paul Segre,
president and CEO of Genesys.


Vodacom Africa selects Genesys to integrate social media
interactions with mobile users


During the first quarter of 2012, Vodacom, a mobile
communications provider in South Africa, deployed Genesys Social Engagement to
integrate social media interactions with customers throughout their contact
center and customer service operations.


Vodacom has been leveraging the Genesys Customer
Interaction Management (CIM) platform to handle its more than 16 million calls
per month.

 

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