Glowpoint launches enhanced cloud managed video services for Cisco users


Glowpoint, a provider of cloud managed video services,
announced three new enhancements to its cloud managed video services portfolio
for Cisco telepresence customers.


All of the new enhancements are available as a fully
hosted cloud service from Glowpoint.


Deploying Cisco TelePresence infrastructure in its
points-of-presence enables Glowpoint to offer cloud managed video services that
allow Cisco customers to expand their video deployments to remote office and
home office workers.


It also allows customers to adopt video more rapidly by
eliminating the expenses associated with purchasing, installing, and supporting
telepresence infrastructure on their network.


“Expanding our cloud managed video services for
Cisco customers continues to be a top priority,” said Stephen Vobbe,
senior vice president of Sales and Marketing at Glowpoint. “Telepresence
and video conferencing customers continue to ask for increased interoperability
and support for mobile desktop and unified communications applications
delivered as a cloud service. We are delivering that with these new


Glowpoint recently reported a marked increase in usage of immersive systems within the
company’s installed base, with customers logging over 48,000 hours of meetings
on immersive telepresence systems in the first half of 2011 – an over 100
percent increase compared to the same period in 2010.


In response to this customer demand, Glowpoint has
implemented support for the Telepresence Interoperability Protocol (TIP)
utilizing Cisco’s TelePresence Server MSE 8710 delivered as a cloud managed
video service, which allows customers using Cisco’s immersive multi-screen
systems to connect directly to immersive systems from other manufacturers such
as the Polycom immersive systems.


Glowpoint’s TIP implementation for the MSE 8710 includes
support for Cisco’s ActivePresence experience design. ActivePresence maintains
the immersive telepresence experience for all participants in a multi-vendor
call by providing support to connect up to 64 screens simultaneously with
multiple screen layout options, including continuous presence or voice switched


“Our immersive solutions continue to deliver a
consistent and powerful in-person experience that exceeds customer expectations
leading to increased usage,” said Randy Harrell, director of Product
Marketing from Cisco. “Cloud managed services that ensure the highest
level uptime and meeting quality for our solutions is a key component to our
continued growth in the marketplace and the adoption of the technology.”


Cloud Managed Unified Communications (UC) Gateway
Including Support for Microsoft Lync


Glowpoint has also designed and deployed a unified
communications (UC) gateway utilizing the Cisco VCS architecture that provides
connectivity between high definition video conferencing systems and unified
communications applications from providers such as Cisco, Avaya and Microsoft.


The enhanced services for Cisco unified communications
solutions are available now directly from Glowpoint or through qualified partners.


They will be delivered via Glowpoint’s OpenVideo(TM)
architecture, a consortium of technologies and processes that deliver the most
flexible, high quality, reliable cloud managed video services across the widest
range of video endpoint solutions.


Glowpoint recently announce
that they have signed an agreement with Polycom, a globalprovider of unified
communications (UC), to provide cloud managed video services for Polycom’s
telepresence and video conferencing solutions.


Under the terms of the agreement, Polycom partners are
able to offer Polycom branded cloud managed video services delivered by
Glowpoint. The services will include management of Polycom UC solutions and
video infrastructure on customer premise or fully hosted from Glowpoint’s


By Team
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