Hurricane Irene Impact: Cox Communications New England operational update


Cox Communications announced that it maintains a business
continuity plan intended to prepare the company for emergency situations such
as hurricanes and tropical storms. The company’s priority, after first ensuring
the safety of our employees, is to continue to serve our business and
residential customers during and after emergency events.


As the storm has passed, following are the most recent
Cox Communications updates:


Technical support team members are presently assessing
the state of the broadband network. Following the assessment, technicians will
be deployed to begin work to restore service to impacted customers.


Service outages are primarily due to power outages.
Most Cox customers were not impacted
with service outages during the storm. However, a significantly greater percentage
of Cox customers are experiencing power outages to their homes, and to devices
such as televisions, receiver boxes, computers and routers.


Cox technicians will assess customer needs once power is
restored, will work diligently to restore services to those customers who
experienced an outage.  However, commercial power will first need to be
restored before Cox is able to fully restore service to those customers.


Recently, Level 3 Communications announced
that it has signed multi-year agreements with Cox Communications to deliver
high-speed IP and transport services, and is also expanding the capabilities
made available through Level 3’s wholesale partner program that enable Cox to
use and to resell Level 3’s services.


Cox will also purchase additional dark fiber to expand
its backbone and support the growth of its broadband network.


By Team
[email protected]