Infratel unveils cloud-based telephony service for SMB market


Infratel, a provider of call center products and general
telephony services for the SMB market, announced the launch of a cloud-based
service that makes it easy and inexpensive for any small- or mid-size business
to have state of the art voice solutions.


Cloud computing has created an amazing opportunity for
SMBs to immediately level the playing field when it comes to accessing phone
systems equivalent to the ones used by their larger competitors.


“We’re currently selecting top web hosting firms to
partner with us in distributing the service and hope to make a major impact in
the market during 2012,” said Jim Southwell, general manager North
American operations, Infratel.


The new hosted solution from Infratel provides a wide
array of features for SMBs including the ability to: create unique inbound
calling paths for better customer service; deliver calls to any available
phone; route calls based on time of day or other business rules; allow users to
set do-not-disturb status; and set-up unique mailboxes for the business and


In February, Infratel announced preliminary plans to work with
Parallels in reaching their network of hosing partners.


Parallels Automation automates the full lifecycle of
hosted services and software from service management and provisioning to
customer self-service and datacenter management. It decreases the time spent on
repetitive administration tasks and system maintenance allowing cloud service
providers to focus on growth and profits.


The company’s Infra Call Center provides a suite of
solutions that deliver call routing, reporting and analytics, IVR, call
recording and proactive contact. Infra CommSuite delivers a robust software
platform that serves the general telephony needs of small- and medium-sized


The suite of software allows companies to reduce costs,
enhance customer satisfaction and increase revenue.


By Team
[email protected]