Interactive Intelligence to unveil Cloud-based communications trial program

Interactive Intelligence Group, a global provider of unified IP business
communications solutions, announced that it will launch a trial program called
Quick Spin that enables organizations to sample for free the company’s
communications-as-a-service offering.

The Interactive Intelligence CaaS
offering provides cloud-based communications applications for contact centers
and enterprises, along with flexible deployment models for migrating between
cloud, premise, and hybrid configurations.

“Despite potential benefits of cloud-based communications deployments,
organizations must still conduct thorough due diligence to determine if this
model is right for their unique needs,” said Gartner research vice president,
Drew Kraus.

“I’m seeing an increasing number of organizations that are interested in
a flexible deployment model including premise-based, cloud-based, or a hybrid
of the two that will enable them to adapt the approach according to their
evolving needs,” Kraus added.

The Interactive Intelligence Quick Spin program will be delivered via a
Web portal, enabling organizations to quickly set up interactive voice response
menus, skills-based routing, call flows, real-time speech analytics, and more.

“We designed Quick Spin so organizations can more easily conduct their
due diligence process as they consider migrating to a cloud-based
communications solution,” said Interactive Intelligence chief marketing
officer, Joe Staples.

“The beauty of the program is that configuration is straightforward —
organizations can get up and running in as little as 30 minutes — yet users
still get to sample the many sophisticated CaaS applications we offer, such as
skills-based routing, real-time word spotting, supervisory monitoring, a
feature-rich Web client, and extensive reporting,” Staples added.

The Quick Spin program will be offered beginning in the latter part of
Q4 2011. Program terms include a user qualification process, limited trial
period, and deployment size parameters.

By Team
[email protected]