By Telecom Lead Team: Test and measurement major JDSU has
introduced PacketPortal that allows communications service providers to address
growing bandwidth needs and meet user demand for quality of services.
PacketPortal, a Smart Network Application Platform
(SNAP), uses microprobe technology to cost-effectively gather intelligence
anywhere in the network for use with a suite of customer care, marketing and other
applications. These applications give service providers a new way to drive
revenue, build strong brands and command subscriber loyalty.
PacketPortal provides real-time access to network data,
replacing traditional methods that can’t scale to growing number of connected
“TalkTalk is focused on delivering broadband
services to consumers and businesses. Partnering with JDSU to take advantage of
PacketPortal’s ability to obtain customer intelligence will allow us to improve
our customers’ experience while delivering significant operating efficiencies
and setting the foundation for innovative, exciting new services,” said
Graham Bishop, engineering director, TalkTalk Technology.
It uses microprobes that are embedded in existing
routers, switches and other network elements without increasing footprint or
power consumption. These microprobes are auto-discovered and registered with
the PacketPortal software platform, providing network intelligence for the
service provider’s application environment.
The first generation of PacketPortal captures network
data from optical transceivers about the size of a USB memory stick.
“Anyone who has suffered through dropped calls,
download delays and slow streaming video should welcome the arrival of
PacketPortal. Our vision is to expand the number of PacketPortal-enabled
devices, eliminating blind spots across the network and providing service
providers with the intelligence needed for profitable growth and a consistent,
high-quality end user experience,” said David Heard, president of
JDSU’s Communications Test and Measurement business segment.
JDSU said several major network equipment manufacturers
are engaged in the PacketPortal certification process and more than ten service
providers are in active field trials.
Recently, JDSU announced that Australia’s Telstra has
selected the JDSU HST-3000 handheld test solution to ensure quality video, data
and voice services.
Telstra selects JDSU
Telstra selected the
HST-3000 for its ability to locate and proactively troubleshoot
service-impacting issues in its copper and ADSL network infrastructure. Telstra
provides services to more than 8.3 million fixed lines and 12.2 million mobile