Kool Smiles deploys Talari’s Mercury WAN appliances to use low-cost broadband links

Telecom Lead America: Kool Smiles, a provider of dental care, has deployed Talari’s Mercury WAN appliances to use low-cost broadband links with MPLS capabilities.

Talari’s Director of Marketing Donna Johnson

The deployment has resulted in increased network availability, reliability and QoS, and reduced ongoing network spend by 30+ percent.

Kool Smiles has presence across 130 remote office locations. It offers quality of service through a centralized data center and administrative and call center locations nationwide.

Despite its carrier-class T1 MPLS network offering them 99.8 percent availability, Kool Smiles’ office staff and patients experienced intermittent and chronic T1 outages, poor application performance, slow file sharing and dropped VoIP calls.

By adding broadband connections to the existing MPLS links, along with Talari’s capabilities, Kool Smiles achieved many performance and reliability benefits and a more granular QoS than standard carrier-class QoS.

“Our VoIP traffic is the most critical on our network since we process tens of thousands of calls daily. With Talari, even in the case of network failure, our VoIP calls never go down ensuring an always-on high quality VoIP calling experience,” said Kool Smiles’ Chief Technical Architect Mark Blomquist.

“The algorithms we can use to identify specific applications and user groups for performance tuning are far superior and in real-time. Our ability to aggregate inexpensive broadband from multiple carriers has driven our network availability to nearly 100 percent and allows bursting over T1 rates, which we have never seen on our network,” Blomquist added.

Talari’s Mercury appliances can see what’s consuming the bandwidth in real-time and take immediate mitigating action, while driving down on-going WAN costs and achieving greater network resiliency and application performance predictability.

“Kool Smiles’ success makes the company an inspiration for other organizations that are seeking to cut costs in concert with adopting real-time applications that make the workforce more productive, but inherently demand more network resources,” said Talari’s Director of Marketing Donna Johnson.

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