LG-Ericsson unveils new IPCR all recording and monitoring for SMB customers


LG-Ericsson USA announced the newest application for its
voice platforms: iPECS IP Call Recording (IPCR).


Designed to serve the needs of small to mid-sized
businesses, the new iPECS IPCR provides centralized voice communications
management for local and remote locations in an economical add-on application
that can help improve business efficiency and customer service.


Designed by seasoned communications technology
professionals at LG-Ericsson USA, and built on the company’s proven iPECS
platform, the new iPECS IPCR enhances communication with ease, proving the
flexibility and scalability of the LG-Ericsson communications solutions.


iPECS IPCR call recording and monitoring system enables
big-business features at a budget that makes them work for the SMB.


Small to mid-sized businesses grow when they have
talented people enabled with robust tools to improve efficiency, effectiveness
and service,” said Iain Kenney, director of product marketing for LG-Ericsson USA.


iPECS IPCR adds a critical ‘next step’, an important
add-on for telephone customer service and remote project management
applications, that provides a means to enhance customer service and overall
business efficiency for training and/or improvement-focused evaluation, or to
record conference calls for accurate record-keeping and task tracking.


It can record and display overall statistics numerically
or graphically, so that management can monitor overall efficiency and
effectiveness as well.


iPECS IPCR facilitates recording and real-time monitoring
of any station managed on an LG-Ericsson voice platform, including local and
remote IP phones, Digital and SLT devices and more. Simple, secure and
cost-effective, iPECS IPCR makes efficiency easy from installation to


It overcomes the obstacles of old technology by
capitalizing on the flexibility of industry-standard IP networks. iPECS IPCR
registers with LG-Ericsson iPECS call servers with plug-and-play ease, and its
native IP application records calls delivered over the IP connection: requiring
no extra cabling to PSTN trunk lines and stations.


Further, its Web-based interface provides easy access to
data like call statistics, conference call archive and other information
related to business transactions, so that businesses can use it to increase
efficiency and enhance customer satisfaction.


iPECS IPCR works with any of LG-Ericsson’s business voice
communications solutions, including iPECS LIK, which delivers all of the
functionality of a traditional PBX with the addition of productivity-enhancing
features like Unified Communications for conferencing voice and video data
collaboration, remote and roaming user support and scalability; and the
SBG-1000, communications management system, a full-featured business
communications product designed to manage communications for small office/small
business environments, enabling pure IP communications for virtually all
of the demanding business communication applications in environments of up to
20 employees/users.


Bringing brings big-business communication to the SMB,
the new LG-Ericsson IP Call Recording application module (IPCR) excels in
specialty application environments that require advanced communication.


Built on a fully-distributed architecture that grows with
a company, LG-Ericsson’s communications management platforms provide excellent
performance with a traditional telephony interface in either a centralized or a
distributed network, providing the flexibility to adapt to differing and even
changing needs.


Customer-configurable, their flexibility makes them work
for small business, small office, remote and the SMB to integrate
communication-enhancing applications over an IP network for truly unified
communications, managed through an intuitive, easy user interface.


LG-Ericsson’s voice and communications platforms and the
new IP Call Recording module (IPCR) opens communications for success by
allowing implementation of an efficient, custom, modular IP communications
system that can expand with a company’s needs.


By Telecomlead.com Team
[email protected]