M5
Networks, a provider of business phone systems, announced the launch of M5
Callfinity Contact Center, providing digital call-center functionality for its
business clients and eliminating the need for an on-premise solution.

“Successful
companies realize that an integrated contact center will not only result in a
more efficient business, but will also facilitate customer interaction with
products and reinforce the company brand,” said Dan
Hoffman, CEO of M5.  

“Customers
who are satisfied with their call-support experience are more likely to become
loyal repeat customers and enhance an organization’s reputation by sharing
their positive experience with colleagues,” Hoffman
added.

With
M5 Callfinity Contact Center,
M5’s clients can quickly respond to inbound calls from customers, use real-time
monitoring to ensure staffing matches call volumes, and seamlessly handle
unexpected spikes in phone activity.  

“We
selected the M5 Callfinity Contact Center solution because it gives us the
detailed information we need to understand how our rapidly growing call center
is performing.  The information is easy to access and immediate,”
said Bruce Buchanan, president of Indecs, a
customer-service focused, employee benefit claims processing center. 
 

“In
addition, the training tools help our supervisors improve the techniques of our
current team and will be the key to getting new representatives up and running
quickly,” Buchanan added.

The
extension of the benefits of contact center technology offers businesses the
ability to achieve a higher level of customer support throughout their
organizations, not just in the contact centers.

M5
Callfinity Contact Center is the latest version of M5’s contact center offering
and combines work from both the existing platform and the acquisition of Rochester, New York-based Callfinity, Inc. in April 2011.

By
Telecomlead.com Team
[email protected]