CSG International (CSGS) on Tuesday said that cable television company Mediacom Communications has renewed its deal with CSG to deliver service differentiation to its 1.3 million customers.
Mediacom Communications, America’s 8th largest cable television company, will expand customer care and billing solutions to expand beyond voice, video, and data into home automation and other lines of business that provide new revenue channels and build long-term customer relationships.
“CSG’s proven solutions are deployed by the world’s largest global service providers, demonstrating its ability to manage the complexities of end-to-end integrated systems,” said Tapan Dandnaik, Mediacom’s senior vice president of customer service and financial operations.
As per the billing deal, CSG will provide new offerings such as the CSG Customer Communication Center (CCC) and CSG Financial Forecaster that will benefit Mediacom customers. The cable service provider will be providing real-time interactions that include the ability to access preference and service information from multiple systems.
This apart, it will also deliver consistent communications based on defined parameters and events across all customer touch points, including social channels. CSG Financial Forecaster will deliver a flexible, automated schedule of financial reports designed to improve Mediacom’s ability to report, analyze, monitor, and act on financial performance more efficiently.
