Microsoft announced that Microsoft Dynamics has crossed
the 2,000 customer milestone in less than 5 years across industry sectors in
the SMB as well as enterprise segments in India.
Easy-to-use interface, along
with capabilities such as quick implementation and adaptability to localized
requirements are prompting more customers to use Microsoft Dynamics ERP and CRM
solutions to enhance their business operations, lower total cost of ownership
and get a single view of their operations.
Customer-focused
strategies require CRM solution to help acquire customers thorough various
touch points and translate operational data into actionable insights for
proactively serving customers. As a result, the company decided to opt for MS
Dynamics CRM solution that would help it achieve competitive advantage. This
solution creates an efficient working environment for us, and we are seeing the
results in more satisfied customers.
Using Microsoft
Dynamics CRM solution, all leads are assigned automatically and every lead is
attended based on the assignment matrix. In addition, agents get the assignment
alerts along with client information, which ensures that services of all agents
across India are properly utilized. With faster, automated processes on
systems, employees can spend more time building customer loyalty. As a result,
productivity has improved,” said Srinivasan Iyengar, COO,
AEGON Religare Life Insurance.
Some of the Microsoft Dynamics customers include Kamla
Dials Limited & Ethos Quantum Solutions, Dhanuka Agritech, Bharat Group,
Jaipur Carpets, Wire and Fabric, Dr. Lal PathLabs, Sharda Motor Industries, Jay
Chemicals, Rohit Surfactants, Harrison Malayalam, Priyom Condiments, Securipax
packagaing, Perfect pac, Devyani groups, Thakar Chemicals, Tyroo Media and
Mangalam Electronics, Almondz Securities, Aegon Religare and Reva Proteins.
This achievement is a result of our ability to offer a
line of simple and easy-to-use Microsoft Dynamics range of solutions that shows
clear business ROI and integrates easily with existing technologies that
customers are familiar with or already have installed,” said Subhomoy Sengupta,
group director , Microsoft
Business Solutions.
By Telecomlead.com Team
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