Telecom Lead America: Midcontinent Communications has signed a long-term contract extension for NetCracker’s BSS solutions.
NetCracker’s convergent solutions enable seamless transition to the next-generation of services oriented architecture (SOA) and create foundation for business agility.
Midcontinent Communications, a provider of data, video, phone, and cable services for residential and business customers in communities located throughout the Upper Midwest, will utilize NetCracker’s BSS solutions for its billing and customer care.
Moreover, it will be implementing NetCracker’s secure SOA, including web services, for a standardized approach to customer and service management. The addition of these enhanced web services will give Midcontinent easier access to billing and customer data through interfaces with external applications, such as web portals, IVRs, and mobile devices.
The BSS solution enables Midcontinent to securely integrate and invoke the billing system for new applications and thereby reduce costs and enhance the customer experience.
“As we continuously seek new and innovative ways of providing the best possible service experience to our customers, we have come to rely on the functionality and flexibility inherent in NetCracker’s solutions,” said Gary Shawd, vice president of Information Systems, Midcontinent.
“The adoption of NetCracker’s SOA and web services to our BSS solution will enable us to deliver a superior experience to our customers in the near term and — as an important addition to Midcontinent’s infrastructure — these services will also enable us to address customer needs and business challenges as we grow and expand in the future,” Shawd added.
“We are not only providing Midcontinent with the technology and expertise that will help them achieve their immediate goals, but are also drawing on our extensive experience to deploy solutions that will be part of their foundation for continued growth and success,” said Bob Titus, vice president Global Converged Solutions, NetCracker.
