Telecom Lead India: The mobile operations support systems (OSS) market grew 8.6 percent in 2011 to reach US$9,079 million.
Infrastructure independent OSS providers such as Amdocs, Oracle, and IBM have secured significant value from the OSS market by harnessing many of the standardization efforts.
Investment in the mobile OSS is expected to sustain 3.3 percent growth in 2012 to US$9,376 million, as mobile operators seek efficiency gains and better oversight with their networks.
“As mobile operators strive to simplify their legacy OSS architectures and procedures, 2011, 2012, and likely through 2015 should see the benefits of 4G deployments and upgrades. The forecast for 2017 is anticipated to surpass US$10,271 million, but that is likely to be down from the market’s peak in 2015 of US$10,768 million,” said Jake Saunders, VP – forecasting at ABI Research.
ABI Research said mobile operators discovered that a large proportion of the customer base left the network not because of any specific complaint, but because of a general lack of satisfaction with the network.
“The focus is now on customer experience management. To that effect, a number of mobile operators are putting in place OSS tools that help the operators assess the customer experience at a particular moment in time or even in real-time,” said Aditya Kaul, practice director, mobile networks.