NCR to transform State Bank of India’s 2,500 ATMs to voice-guided ATMs

Telecom Lead India: NCR has tied up with State Bank of India (SBI) to migrate over 2,500 SBI ATMs to voice-guided ATMs.

Voice-guided ATMs allow access to visually impaired and people with physical disabilities through ramps for wheel chair access.

NCR’s Talking ATMs are incorporated with software and hardware features. These ATM machines are designed as per Access for All (AFA) standards and comprises of accessible key pads, voice-guidance technology, Braille stickers and multi-lingual capability.

The new ATM provides the person an option to blank out the screen as a safety mechanism to avoid shoulder surfing by any by-stander trying to access customer data during the transaction.

“Indian banks and financial institutions are quickly realizing the need to adopt self-service technologies to include the millions of differently-abled people into the financial stream and NCR is committed to helping these institutions by providing technologies that are conceptualized, created, and manufactured in India,” said Nagesh Nayak, professional services practice manager, NCR.

NCR said its Talking ATM uses a text-to-speech engine that allows voicing-out the text on the screen in multiple languages for consumer convenience. Instead to issuing Special Cards for the customers with disabilities since it can become difficult to maintain track of whether the correct card has been issued, SBI has chosen to make its existing ATM network, AFA compliant by customizing their existing ATM software stack and upgrading the hardware configuration of its ATM fleet.

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